Roundtable 1. Going beyond Visibility: bringing agility to your supply chain with automation and predictive technologies
Pierre Khoury, Cofounder & CEO, Shippeo
Roundtable 2. Building Track and Trace: How to make it a win-win solution for your customers as well as for your own operations?
Alexis Papageorges, Global Supply Chain Excellence Manager, Solvay
Roundtable 3. How to integrate customers and carriers into one system that optimises the flow of data and generates real time insights
Peter Devos, Managing Director, ECTA
Roundtable 4. How will AI and robotics evolve within chemical supply chains and what are the application areas you should start looking at?
Jens-Mario Burggraf, Leader Supply Chain, Logistic & Client Service, Braskem
Roundtable 5. How to use IoT for packaging in chemical supply chains to achieve greater transparency in your processes
Philipp Szukat, Digital Supply Chain Manager EMEA, Brenntag
· should you be developing in order to understand and measure the experience of your customers
· Getting to the core of your OTC: Identifying key criteria of customer satisfaction
· Going beyond call centre: What KPIs and B2C elements of customer service can you put in place to understand the true needs of your customers