LogiChem EU 2020

17 - 19 March, 2020

De Doelen ICC Rotterdam

Andrea Tietze, Head of Customer Service at Evonik
Evonik Logo

Andrea Tietze


Head of Customer Service
Evonik

Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda

Conference Day One - Tuesday 17th March 2020

Tuesday, March 17th, 2020


3:40 PM Case Study: How to successfully implement effective service level agreements as part of your customer excellence strategy

  • What tools can you implement to increase visibility and manage expectations across the end-to-end supply chain?
  • How to create SLAs that encourage cross collaboration and new ways of working between a variety of product divisions and supply chain services
  • How can you identify key customer ROI differentiators and commit to ‘no exception’ agreements internally?
  • How to develop smarter work flows and standardised processes to ensure clear communications, increased visibility and customer satisfaction

Conference Day Three - Thursday 19th March 2020

Thursday, March 19th, 2020


3:15 PM Case Study Interactive: A paradigm shift: How to transform your supply chain customer care to best respond to B2B customers with B2C expectations?

  • What processes and digital tools are essential in developing a new ethos of customer centric service culture?
  • How can you educate your teams in regards to the opportunities opened up by an
  • 'Omni channel’ way of working?
  • How do you re-define your workforce and balance the need for new skills with the industry experience and willingness to adapt of existing employees?
  • How does the increasing need and demand for personalisation for the customer align with capabilities of the customer service work force and what role could AI play in the future?