LogiChem EU 2019

19 - 21 March, 2019

Grand Hotel Krasnapolsky, Amsterdam

+44 207 036 1378

Fabrice Schneider

Head of End to End Supply Chain Processes
Merck Millipore

3:00 PM PANEL DISCUSSION: How can you involve your customers in mapping out automated OTC processes and digital communication changes to improve adoption and service levels?

  • What does digital communication mean to your customer: Are we improving the process or increasing customer satisfaction?
  • How to communicate benefits of the platform and show gained efficiencies
Should you be involving customers in the process design to follow their requirements and simplify the process for them?

4:30 PM CASE STUDY: Implementation of customer portals: How to develop a unified approach with your customers and partners to enable seamless digital communications

  • Exploring opportunities to become more integrated with customers: digital channels, web interfaces, portals, etc.
  • Setting the base: How to collect the data and streamline internal processes that hinder automation
  • Implementation phase: What works and what doesn’t?
How to maintain the level of consistency for customer data exchange and minimize the impact of automated processes on traditional ways of working

4:50 PM Drill Down Roundtable Discussions

Roundtable 1. How to identify the best opportunities to drive the value of digitalisation for customers whilst balancing business objectives
Simon Hardy, Supply Chain Operating Network Evangelist, Elemica 

Roundtable 2. The customer in the corporate supply chain control tower: How to leverage the potential of customer self-service apps as to increase customer intimacy, enhance customer satisfaction and drive top line growth
Florian Kache, Head of Supply Chain Innovation, BASF

Roundtable 3. How to move away from traditional customer communication interfaces and towards more effective customer-centric digital channels
Alessandra Melo, Head of Global Customer Care and Customer Relationship, Givaudan

Roundtable 4: How to use data to build a more customer-centric organisation and improve the execution of defined service levels
Fabrice Schneider, Head of End To End Order To Deliver Processes, Merck Millipore

Check out the incredible speaker line-up to see who will be joining Fabrice.

Download The Latest Agenda