19 - 21 March, 2019
Grand Hotel Krasnapolsky, Amsterdam
+44 207 036 1378
Technical General Manager
PCI Augsburg BASF Group
2:20 PM CASE STUDY: Lessons learned from implementing robotics for manual OTC processes: What works and what doesn’t?
3:00 PM PANEL DISCUSSION: How can you involve your customers in mapping out automated OTC processes and digital communication changes to improve adoption and service levels?
- What does digital communication mean to your customer: Are we improving the process or increasing customer satisfaction?
- How to communicate benefits of the platform and show gained efficiencies