Gutierrez, Nancy is a Global Customer Service Capability Director at Dow, based in the Netherlands. She brings extensive experience working across multiple business functions and global operating models, which gives her a holistic, end to end perspective on how organizations create value for customers and stakeholders. Throughout her career, Nancy has partnered with leaders across functions to design and embed scalable business processes, elevate service excellence, and strengthen enterprise capabilities in complex, multinational environments. Her cross functional background enables her to bridge strategy and execution, align diverse stakeholder priorities, and translate complexity into practical, sustainable outcomes.