LogiChem EU 2020

17 - 19 March, 2020

De Doelen ICC Rotterdam

Ralf Pillep, Head of Portfolio Order and Global Process Owner at Covestro
Covestro Logo

Ralf Pillep


Head of Portfolio Order and Global Process Owner
Covestro

Check out the incredible speaker line-up to see who will be joining Ralf.

Download The Latest Agenda

Conference Day One - Tuesday 17th March 2020

Tuesday, March 17th, 2020


2:00 PM Case Study Interactive: How to position your customer service function from the offshore ‘call center’ image to a business function that drives customer centricity

  • How can you best align your customer service function with your overarching business model?
  • Aligning customer portfolios and team skills sets: How can you identify new team integrations in sales, supply chain or other key business functions to better meet customer expectations?
  • What initiatives can you put in place to increase customer service performance and boost retention rates?
  • How can you educate top-down stakeholders on your customer services teams’ increasingly important operational and frontline role in fueling growth and retaining the competitive edge in the chemical sector?