17 - 19 March, 2020
De Doelen ICC Rotterdam
Conference Day One - Tuesday 17th March 2020
Tuesday, March 17th, 2020
2:00 PM Case Study Interactive: How to position your customer service function from the offshore ‘call center’ image to a business function that drives customer centricity
- How can you best align your customer service function with your overarching business model?
- Aligning customer portfolios and team skills sets: How can you identify new team integrations in sales, supply chain or other key business functions to better meet customer expectations?
- What initiatives can you put in place to increase customer service performance and boost retention rates?
- How can you educate top-down stakeholders on your customer services teams’ increasingly important operational and frontline role in fueling growth and retaining the competitive edge in the chemical sector?