LogiChem EU 2020

08 - 10 September, 2020

De Doelen ICC Rotterdam

Ralf Pillep, Head of Portfolio Order and Global Process Owner at Covestro
Covestro Logo

Ralf Pillep

Head of Portfolio Order and Global Process Owner

Check out the incredible speaker line-up to see who will be joining Ralf.

Download The Latest Agenda

Conference Day One - Tuesday 8 September 2020

Tuesday, March 17th, 2020

2:05 PM Case Study Interactive: How to position your customer service function from the offshore ‘call center’ image to a business function that drives customer centricity and real business growth

  • How can you best align your customer service function with your overarching business model?
  • Aligning customer portfolios and team skills sets: How can you identify new team integrations in sales, supply chain or other key business functions to better meet customer expectations?
  • What initiatives can you put in place to increase customer service performance and boost retention rates?
  • How can you educate top-down stakeholders on your customer services teams’ increasingly important operational and frontline role in fueling growth and retaining the competitive edge in the chemical sector?