LogiChem EU 2020

17 - 19 March, 2020

De Doelen ICC Rotterdam

Thomas Dittmar, Head of Customer Service at Fuchs Lubritech

Thomas Dittmar


Head of Customer Service
Fuchs Lubritech

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda

Conference Day Two - Wednesday 18th March 2020

Wednesday, March 18th, 2020


2:10 PM Case Study Interactive: What strategies should you consider to create a more ‘personalised’ digital market place for your customers and how bespoke do you go?

  • What are the key steps in creating more bespoke customer portals?
  • How can you better define functionality and ensure interoperability between existing and new customer systems?
  • What measures can help you identify where the long term ROI in creating personalised EDIs lies?
  • How do you identify key customer growth areas and move towards an eco-system approach, going beyond standardised customer communications?
  • What KPIs and data insights can you use to measure ongoing
  • effectiveness and ROI delivered by your current customer portals?