08 - 10 September, 2020
De Doelen ICC Rotterdam
Conference Day One - Tuesday 8 September 2020
Tuesday, March 17th, 2020
2:45 PM Case Study Interactive: How to re-define customer service roles in light of increasing automation and online sales to best support your customer base
- How can you train and prepare customer service teams for the transition from manual admin to digital workflows?
- How can you support and develop your team to better multi task within a culture of high pressure and proactivity?
- How can digital tools enable the development of new and existing customer service teams to best negotiate the complexities of large customer eco-systems?