LogiChem EU 2020

08 - 10 September, 2020

De Doelen ICC Rotterdam

Emilie Andrien, Global Customer Care at DSM
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Emilie Andrien

Global Customer Care

Check out the incredible speaker line-up to see who will be joining Emilie.

Download The Latest Agenda

Conference Day One - Tuesday 8 September 2020

Tuesday, March 17th, 2020

2:45 PM Case Study Interactive: How to re-define customer service roles in light of increasing automation and online sales to best support your customer base

  • How can you train and prepare customer service teams for the transition from manual admin to digital workflows?
  • How can you support and develop your team to better multi task within a culture of high pressure and proactivity?
  • How can digital tools enable the development of new and existing customer service teams to best negotiate the complexities of large customer eco-systems?