LogiChem EU 2025
March 18 - 20, 2025
Postillion Hotel & Convention Centre WTC Rotterdam
Melanie Bloos
Director Customer Service EMEA, BASFDay 3 | 20th March
9:20 AM Panel Discussion: What can we learn from other industries to provide customers with the ‘Amazon Experience’ to demonstrate value offered, support for cost, and stay competitive in our offering?
- How to implement complex customer navigation tools that support customer service, portals, account services, product support and more
- How to leapfrog customer centricity to impact performance of additional business processes, data, and planning efficiency
- What tools can help customers embrace digitalisation, prioritise data governance and transparent decision making, and ultimately enhance the E2E customer journey?
12:10 PM Case Study: How to implement value-added services to increase competitiveness of your business and wow your customers with your customer service levels
- How to add value in your commitment to sustainability and circularity as a proposition to customers they can support
- What’s the best way to gain customer support for the cost of added value and competitiveness in the industry and keep your growth stable even during periods of unreliability
Check out the incredible speaker line-up to see who will be joining Melanie.
Download The Latest Agenda