LogiChem EU 2019

19 - 21 March, 2019

Grand Hotel Krasnapolsky, Amsterdam

+44 207 036 1378

Ralf Pillep


Head of Portfolio Management Order and Global Process Owner Order Processes
Covestro


2:40 PM CASE STUDY: How to train and prepare your customer service teams to respond to the growing complexities around digitalisation, master data management and demand for IT and sales skills

·         What are the new requirements for skill sets of customer service people in a time of digitalisation and growing customer centricity?
·         Training and on-boarding programs: What tools should you be using in order to provide comprehensive training, support and communication to your employees
·         How to ensure the transfer of knowledge and long lasting results of training

3:00 PM OXFORD STYLE DEBATE: Technology is the most important aspect of customer service: Agree/ Disagree

AGREE: Ralf Pillep, Head of Portfolio Management Order, Covestro
DISAGREE:David Cahn, Director Product Marketing, Elemica



Check out the incredible speaker line-up to see who will be joining Ralf .

Download The Latest Agenda