LogiChem EU 2020

08 - 10 September, 2020

De Doelen ICC Rotterdam

Simon Hardy, Senior Director of Customer Solutions at Elemica

Simon Hardy


Senior Director of Customer Solutions
Elemica

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda

Conference Day One - Tuesday 8 September 2020

Tuesday, March 17th, 2020


2:05 PM Case Study Interactive: How to position your customer service function from the offshore ‘call center’ image to a business function that drives customer centricity and real business growth

  • How can you best align your customer service function with your overarching business model?
  • Aligning customer portfolios and team skills sets: How can you identify new team integrations in sales, supply chain or other key business functions to better meet customer expectations?
  • What initiatives can you put in place to increase customer service performance and boost retention rates?
  • How can you educate top-down stakeholders on your customer services teams’ increasingly important operational and frontline role in fueling growth and retaining the competitive edge in the chemical sector?

2:45 PM Case Study Interactive: How to re-define customer service roles in light of increasing automation and online sales to best support your customer base

  • How can you train and prepare customer service teams for the transition from manual admin to digital workflows?
  • How can you support and develop your team to better multi task within a culture of high pressure and proactivity?
  • How can digital tools enable the development of new and existing customer service teams to best negotiate the complexities of large customer eco-systems?

3:25 PM Case Study: How to successfully implement effective service level agreements as part of your customer excellence strategy

  • What tools can you implement to increase visibility and manage expectations across the end-to-end supply chain?
  • How to create SLAs that encourage cross collaboration and new ways of working between a variety of product divisions and supply chain services
  • How can you identify key customer ROI differentiators and commit to ‘no exception’ agreements internally?
  • How to develop smarter work flows and standardised processes to ensure clear communications, increased visibility and customer satisfaction

Conference Day Two - Wednesday 9 September 2020

Wednesday, March 18th, 2020


9:00 AM Fireside Chat: How can you best exploit the latest digital technologies to drive supply chain excellence and customer centricity

·         What is the role does supply chain have in the overall digital strategy of your company?
·         How can digital help to close gaps within your supply chain E2E visibility, customer communication and costs?
·         What technologies should you be considering now to create agile and responsive supply chain operations?
·         How to develop digital solutions that create value to your customers?