has been developing and implementing Customer Service Excellence strategy as
part ofan organisational and culture change
management program in Europe. While establishing a new culture, the
challenge has been to re-invent the value of the organisation with process optimisation
and digitalisation which significantly impacts the daily life of an
agent. The main achievements have been rooted in the performance of the
team, the loyalty and mind set of a larger organisation and the improvement in
the customer journey. Stephanie’s next focus will be on digital
integration and ensuring those programs exceed customer expectations in terms
Check out the incredible speaker line-up to see who will be joining Stephanie.
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