As head of Order Management Ralf's main responsibility is to safeguard Covestro’s ability to offer a smooth ordering process to our customers in the EMEA region. Together with his team, he strives for a continuing increase in order handling efficiency so that customers can benefit tomorrow from a service even faster, more precise and more reliable than today’s. Development of Covestro’s e-ordering offer to customers plays an important role in this circumstance and it is also part of his responsibility to contribute to that. The biggest successes of last half year deal with milestones in OtC process standardization and description of workload in Order Management, both improve our ability to steer the quality of the services offered in Order Management. Ralf considers his biggest challenge to be providing a good balance the wish for process excellence in Order Management with customer proximity and the value of individuality in customer contact.