LogiChem EU 2025
March 18 - 20, 2025
Postillion Hotel & Convention Centre WTC Rotterdam
Day 3 | 20th March
8:00 am - 8:55 am
Registration and Welcome Coffee
8:55 am - 9:00 am
Chair's Opening Address
Stephanie Wright -
COO US Center for Advanced Manufacturing and Supply Chains,
WEF
Creating Customer-Centric Supply Chains
9:00 am - 9:20 am
Keynote: How to leverage the latest technologies to establish and maintain successful collaboration with your customers that allows data sharing in safe and trusted way
Markus Hoffman -
Head of Digital Supply Chain and Transformation,
BASF
- How can regular communication, joint planning, and decision-making contribute to collaboration in the supply chain?
- What technologies and tools can be utilised to enhance collaboration with customers in the supply chain?
- In what ways does the sharing of information and resources facilitate collaboration within the supply chain?
9:20 am - 10:00 am
Panel Discussion: What can we learn from other industries to provide customers with the ‘Amazon Experience’ to demonstrate value offered, support for cost, and stay competitive in our offering?
Melanie Bloos -
Director Customer Service,
EMEA, BASF
Marcos Abech -
Digital Factory Director,
Braskem
- How to implement complex customer navigation tools that support customer service, portals, account services, product support and more
- How to leapfrog customer centricity to impact performance of additional business processes, data, and planning efficiency
- What tools can help customers embrace digitalisation, prioritise data governance and transparent decision making, and ultimately enhance the E2E customer journey?
10:00 am - 10:40 am
Case Study Interactive: How your customer service teams should innovate to collect data from planning and logistics departments to increase transparency and value to your customers during ‘Black Swan’ events
Jesus Corcoles -
Vice President Supply Chain Planning & Logistics, Europe,
Ecolab
- How to break down communication and data siloes with functional multi-channel tools enabling different departments to better collaborate on the information they need to add value to each other and the customer
- What tools can also help to automate reporting for Track and Trace to the customer into a functional, bitesize report that can be self-served for added efficiency?
10:40 am - 11:20 am
LogiChem Networking Brunch
10:40 am - 11:20 am
Brunch & Networking with University Students
Track A – Value-Added Services
11:20 am - 11:40 am Case Study/Interview: How to transition supply chain from a cost to value-driven model that addresses specific client issues and fosters deeper relationships and higher satisfaction Philip Eikelboom - Head of Customer Service Spain and Americas, Hempel- What tools can help update your value proposition to the customer to best manage inventory issues and other solutions
- What tools can also help address the unique challenges of smaller business and single-focus supply chains?
- How to collaborate with customers effectively while maintaining cost efficiency
Track A – Value-Added Services
11:40 am - 12:10 pm Panel Discussion: How to connect customers with producers and distributors directly to resolve issues quickly and encourage cost-saving self-service Emre Kaya - Supply Chain Director, Organik Kimya- How to move towards a service orientated model rather than only better-faster-cheaper and highlight the benefits of increased transparency
- What tools can enable compliant self-service to the customer that drives commercial and operational value to both parties?
Track A – Value-Added Services
12:10 pm - 12:30 pm Case Study: How to implement value-added services to increase competitiveness of your business and wow your customers with your customer service levels Melanie Bloos - Director Customer Service, EMEA, BASF- How to add value in your commitment to sustainability and circularity as a proposition to customers they can support
- What’s the best way to gain customer support for the cost of added value and competitiveness in the industry and keep your growth stable even during periods of unreliability
Track A – Value-Added Services
12:30 pm - 1:20 pm Roundtable 1: How to support new customers seeking to transition from low-cost and quality materials to a value-led proposition, highlighting the offerings of a customer-centric supply chainTrack A – Value-Added Services
12:30 pm - 1:20 pm Roundtable 2: How to collect detailed customer data and build a comprehensive database essential to support personalised services and process optimisationTrack A – Value-Added Services
12:30 pm - 1:20 pm Roundtable 3: How to develop automated systems to connect customer needs with solutions and drive a closer relationship of mutual growthTrack A – Value-Added Services
12:30 pm - 1:20 pm Roundtable 4: How to design collaborative customer strategies that will enhance intermodal reliability and result in more on-time delivery Jolien Bogaert - Customer Service Lead, Chemours
Track B – Boardrooms
11:20 am - 12:10 pm Boardroom 1: Leadership Strategy: How to build empowered leadership, prevent burnout, cultivate a healthy culture and attract top talent to achieve organisational excellence- Foster a culture that attracts and retains top talent through authentic leadership
- Implement strategies that sustain success, prevents burnout and retains key people
- Create an environment where innovation thrives, and your organisation can achieve its full potential
- Effectively manage workforce planning to meet operational demands
Track B – Boardrooms
12:10 pm - 1:20 pm Boardroom 2: Engaging the Next Generation of Talent: What are the requirements of the next generation of talent to join the chemical supply chain industry and how can you make your company culture, roles and training and development more attractive to compete for top talent? Anna-Leona Breidbach - Head of Centre of Excellence, Supply Chain and Logistics EMLA, CovestroLogiChem Advisory Board invites logistics and supply chain university leaders to discuss the requirements of future supply chain roles to attract younger generations, bridge the talent gap and foster a creative launchpad for research that paves the way for industry growth and our future leadership
